Credit Card on File Policy
Thank you for choosing Leila Urgent Care for your health needs. We are committed to providing you with exceptional care, as well as making our insurance billing processes as simple and efficient as possible. Leila Urgent Care is always seeking ways to improve our efficiency and service. Recently we have instituted a new “credit card on file” system to allow smoother transactions and billing for your visits. Here is an overview of how it will work:
There are only a few simple steps to sign up. At your visit we will take your credit card info, pre-authorize and save the card on file. Your credit card information will be safely held on a secure, encrypted gateway site. No financial information will be available to our staff, held in our system, or at our office. Circumstances when your card would be charged include but are not limited to:
• missed co-payments, deductible and co-insurance
• any non-covered services and/or denial of services allocated to patient responsibility
• any amount not paid by your insurance 60 days after a corrected claim has been file
This in no way will compromise your ability to dispute a charge or question your insurance company’s determination of payment.
If you have any questions about this payment method, do not hesitate to ask.
Please read through the following FAQ section for further information.
Why the Change?
With the changing environment in healthcare, more responsibility of payment is being placed on the patient in the form of copays and deductibles. Thus, it has become necessary to ensure we have a guarantee of payment on file in our office.
But I Always Pay My Bills, Why Me?
Unfortunately, this is not always the case with many patients that receive our services. Most balances owed are very small and are typically less than $150. If your balance due is larger than $250.00, we will provide a courtesy call and/or email to let you know we will be charging your card on file and/or establish a payment plan.
How Will I Know How Much You Are Going to Charge Me?
When we receive payment from your insurance company, you will also receive an EOB (Explanation of Benefits). The EOB will have a column named “Owed by Patient.” This is the deductible/co-insurance/copay amount that you owe. We will charge the credit card on file the remaining patient responsibility amount, if any, as per the EOB. Once charged, we will email you an itemized receipt of payment.
When Do I Give You My Credit/Debit Card Info?
Your credit card information must be given to front office staff before you are seen by a provider.
What If I Need to Dispute My Bill?
We will always work with you and your insurance company to ensure accurate billing. If a billing error has occurred with your insurance company, we will refund any money owed to you once dispute/error is settled.